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Terms of Service
 
 
The Commute Alternatives Program (CAP) provides County employees with a comprehensive set of services and financial incentives to commute to and from work by means other than single occupant vehicles. This program is offered exclusively to permanent and extra-help employees of the County of San Mateo, therefore contractors, interns (paid or unpaid), and volunteers are not eligible to participate in this program.

Your use of this program is your acknowledgement that you have read, understand, and agree to the following terms and conditions:

1. Your use of CAP signifies that you will comply with the program requirements set forth in this agreement, and as amended by the County of San Mateo from time to time at its convenience. Failure to do so will result in termination of your use and access to this program. The CAP manager has final authority in all circumstances regarding the employees use and eligibility of CAP services and financial incentives.

2. CAP reserves the right to terminate your use of and access to this program under certain circumstances and at any time and without prior notice. Cause for such termination shall include, but not be limited to, (a) breaches or violations of this User Agreement or other incorporated vendor agreements or guidelines, (b) discontinuance of services or content modifications.

3. CAP reserves the right to modify or discontinue any services provided and any conditions of use in this user agreement with or without notice.

4. By using this program, you agree to the following program specific terms and conditions:

Specific to the Transit Subsidy
Both permanent and extra-help county employees are eligible for the CAP subsidy. Contractors, interns (paid or unpaid) or volunteers are not eligible for this subsidy. An employee may participate in the transit, carpooling, bike, walking or vanpooling programs, but will only qualify for one program subsidy at a time.

The CAP's transit subsidy is to be used by employees for their "to and from work" public transit commute only. Fraudulent usage of any CAP subsidy may result in disciplinary action and/or dismissal from County service.

Employees are responsible to pay any amount of their order that exceeds the transit subsidy, currently $75 in 2013. Employees are responsible and must keep their credit card information up to date in the WageWorks system. Orders will not be fulfilled and future pending orders will be canceled if the credit card information is not correct, or sufficient funds are not available.

Note: Credit/debit cards will only be charged after the order placement deadline, which is the 10th of every month at 8:59 p.m. PST).

Employees are responsible to familiarize themselves with Clipper card rules and requirements. CAP is not responsible for any problems or issues an employee may have with their Clipper card. Please check the Clipper Card Frequently Asked Questions website to familiarize you with Clipper requirements, by clicking here:

www.clippercard.com/ClipperWeb/faq

The CAP manager determines when an employee may receive reimbursement for their out of pocket transit fare expenses that were not processed through the WageWorks ordering system. In all cases, the decision of the CAP manager is final.

Lost or Stolen Clipper Cards
Employees are responsible to replace their Clipper card if it becomes lost or stolen. A replacement card can be obtained at:
  • All Walgreens stores.
  • The following retail locations.
  • By mail through Clipper or by calling the Clipper Customer Service: 877.878.8883.
 
Employees must register their new Clipper card with the Clipper Customer Service (877.878.8883). If there are any unused funds associated with the lost or stolen card, employees must request those funds be transferred to a new replacement card.

Since Clipper and WageWorks are two separate agencies, employees are responsible to notify the WageWorks Customer Service Center (877.924.3967) immediately after they have obtained a new Clipper card, in order to link their Wage Works account to their new replacement card.

Specific to the Carpool, Bike and Walk Subsidy
Both permanent and extra-help county employees are eligible for the CAP subsidy. Contractors, interns (paid or unpaid) or volunteers are not eligible for this subsidy. An employee may participate in the transit, carpooling, bike, walking or vanpooling programs, but will only qualify for one program subsidy at a time.

The CAP's carpool, bike and walk subsidy is to be used by employees for their "to and from work" commute only. Fraudulent usage of any CAP subsidy may result in disciplinary action and/or dismissal from County service.

Eligibility Requirements:

Carpool: Employee must travel with another person in the same vehicle for the majority of the commute to and from work at least eight (8) days each month to qualify for the monthly $20 carpool subsidy.

Bike/Walk: Employee must bike or walk to and from work at least eight (8) days each month to qualify for the monthly $20 subsidy.

The CAP office must receive the employee's Carpool/Bike/Walk subsidy request no later than by midnight (12:00 a.m.) on the 15th of the current month. The employee's subsidy request must be received by the CAP office by midnight (12:00 a.m.) the next business day, when the 15th falls on a Saturday, Sunday or holiday,. The carpool/bike/walk subsidy is issued for the previous month that the employee carpooled, biked or walked.

The employee will receive their CAP $20 Carpool/Bike/Walk subsidy in their paycheck, and will be annotated as "Miscellaneous Incentives" on their pay advice. The employee must pay federal, FICA, and Medicare withholding taxes on this subsidy. The Carpool/Bike/Walk subsidy is not compensation for services; therefore it is not included in calculating your retirement contributions and benefits.

Specific to the Vanpool Subsidy
Both permanent and extra-help county employees are eligible for the CAP subsidy. Contractors, interns (paid or unpaid) or volunteers are not eligible for this subsidy. An employee may participate in the transit, carpooling, bike, walking or vanpooling programs, but will only qualify for one program subsidy at a time.

The CAP's vanpool subsidy is to be used by employees for their "to and from work" commute only. Fraudulent usage of any CAP subsidy may result in disciplinary action and/or dismissal from County service.

Employees who commute to and from work by vanpooling may qualify for up to $75 per month toward their vanpool fare when they vanpool through a qualified vanpool vendor.

Employees must order their subsidy through WageWorks in advance of the month they will be using it. WageWorks must receive their subsidy request no later than 9:00p.m. on the 10th of the current month in order for the employee to receive their subsidy by the 1st of the following month.

The CAP program is not responsible for lost or stolen vanpool vouchers. Vouchers are mailed to the employee directly from WageWorks. Employees must contact WageWorks to resolve lost or stolen vanpool vouchers.

 

Specific to the Carpool-Only Parking Lots
Both permanent and extra-help county employees are eligible to use the Carpool-Only Parking Lots. Contractors, interns (paid or unpaid) or volunteers are not eligible.

The CAP Carpool-Only Parking Lots are to be used for "to and from work" commute usage only.

San Mateo County Redwood City Government Center employees who register to carpool on a daily basis, with at least one other County employee who is also commuting to the Redwood City County Government Center for the majority of the trip distance, will be eligible for a parking permit to use a reserved carpool-only parking space.

In the event an employee is not able to carpool with their registered carpool partner, the employee must park in the county parking garage and may not use the Carpool-Only Parking Lots.

Employees must notify us when they are no longer carpooling and return their parking permit to our office.

The CAP's Carpool-Only Parking Lots are to be used by authorized employees for their "to and from work" carpool commute only. Misuse of the Carpool-only Parking Lots by single occupant or unauthorized vehicles may result in the employee(s) permanent expulsion from the Carpool program, permanent loss of the parking space in the Carpool-Only Parking Lot, and in disciplinary action and/or dismissal from County service.

Specific to the Bicycle Locker Requests
Both permanent and extra-help county employees are eligible to use the Bicycle Lockers. Contractors, interns (paid or unpaid) or volunteers are not eligible

The applicant whose name appears above on this Application (the "Participant") hereby acknowledges and agrees that the County of San Mateo makes bicycle lockers available for use at the Participant's sole risk. By making the use of the bicycle locker authorized by this Application, Participant acknowledges that Participant has inspected the locker and is satisfied with its condition. Participant is hereby advised that personal property (aside from bicycles and bicycle gear) is not to be stored in bicycle lockers. Participant further acknowledges that the County of San Mateo has no liability whatsoever for damage to or loss of any bicycle or other locker contents by reason of fire, theft, vandalism, or other cause. Participant also hereby waives and releases any claim for injury, damage, or loss to Participant or any of Participant's property resulting directly or indirectly from any action or failure to act on the part of the County of San Mateo and its employees, officers, contractors or other agents related to Participant's use of a bicycle locker pursuant to this Application. Participant acknowledges that the County of San Mateo has reserved the right to inspect locker contents, and that Participant's use of the bicycle locker may be terminated for good cause upon seven days' notice.

Duties of User: The User must pay a one-time key deposit fee of $10 and agrees to report any problems with the working of the lock or key as well as any maintenance problems with the locker or locker area as soon as possible to the Public Works Department at (650) 363-4100. The User also has the duty to return the key if not using the locker and to notify the Commute Alternatives Program of any changes in contact information.

A built in lock and a key will be provided with each locker. No additional, personal or other, locking devices are to be attached to the lockers. If a key is lost, it is the responsibility of each participant to notify the Public Works Department immediately at (650) 363-4100. Replacement keys will be issued at cost incurred for replacement.

Upon discontinued use of the locker, and by the expiration date, the participant must remove all contents of the locker and return the key to:

Commute Alternatives Program
Public Works Dept.
555 County Center, 5th Floor
Redwood City, California 94063

Any items not removed become the property of the County of San Mateo.