How do I sign up for the transit subsidy?
You'll need to set up an account with our transit provider, WageWorks.
If you need to order a monthly transit pass that comes to more than $75, you will need to contact the Commute Alternatives Program at the
commute@smcgov.org and
ask them to put you into an account that allows you to pay the portion of your monthly transit passes that exceeds $75 with a credit or debit card.
Once you hear back from the CAP Coordinator, you can complete your WageWorks enrollment. Do
NOT proceed with next step, until they have responded to your account request.
If you are ordering a monthly transit pass that comes to $75 or under, you can proceed to enroll with WageWorks, either by phone or online. Make sure you have the following information ready:
- The last four digits of your County Employee ID
- Your Clipper Card serial number
Online: Sign up for an online account by going to
www.WageWorks.com and clicking "Log In/Register" then "Employee Registration".
Follow the 7 easy steps. Upon completion of your WageWorks account set up, you will be able to log into your own account and place your order.
Click
here for more information on how to do this.
By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time.
When prompted for your social security number,
give the last four digits of your County Employee ID. Be sure to have your Clipper card ready.
Note: You must add, change or cancel your order no later than 8:59 p.m. PST, on the 10th of the month, to be effective for the following benefit month. (E.g., add/change/cancel an order by September 10th, to take effect in October).
I tried to sign up with WageWorks, but an error message said, "No Match!" Why doesn't my information match in their system?
If you are a new employee, the information from the County payroll system may not yet be in the WageWorks system. It can take a few weeks from the date you started for payroll to send this information to WageWorks.
You must be a regular or extra-help employee to qualify. Contractors and most interns do not qualify. Please contact the the CAP Coordinator at
commute@smcgov.org and ask them to check your employee status.
I tried to place an order for a two-zone monthly Caltrain pass through WageWorks, but it won't let me?
The cost of your pass is over our $75 subsidy. Please contact the CAP Coordinator at
commute@smcgov.org
to request that they create a Commuter Express (CX) account for you. The CX account allows you to use a credit or debit card for any amount over $75.
Once you hear back, you can place your order.
How do I make changes to my current transit subsidy order?
Online: Log in to your Commuter account at www.WageWorks.com, and then choose "Change or Cancel".
Then, choose "Modify or Cancel Order". Then, choose "Cancel This Order".
Then, click OK. Your order will be permanently canceled until you decide to place it again.
If you would like to place a new order, choose "Place Commuter Order" and start over. Be sure to hit "Submit Order" when finished.
By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number,
give the last four digits of your County Employee ID. Be sure to have your Clipper card ready.
Note: You must add, change or cancel your order no later than 8:59p.m. PST, on the 10th of the month, to be effective for the following benefit month. (E.g. add/change/cancel an order by September 10, to take effect in October).
How do I cancel my transit subsidy order?
Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m.,
Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID.
Be sure to have your Clipper card ready.
Online: Log in to your Commuter account at www.WageWorks.com, choose "Change or Cancel" then choose "Modify or Cancel Order".
Next, choose "Cancel This Order" and click "OK". To place new order, click "Place Commuter Order" and start over with a new order.
By Phone:Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time.
When prompted for your social security number, give the last four digits of your County Employee ID instead. Be sure to have your Clipper card ready.
Note: You must add, change or cancel your order no later than 8:59p.m. PST, on the 10th of the month, to be effective for the following benefit month.
(E.g. add/change/cancel an order by September 10, to take effect in October).
How do I change my Clipper Card serial number?
Online: Log in to your Commuter account at www.WageWorks.com. Choose "Change or Cancel".
Then choose "Modify or Cancel Order". Enter your new Clipper card serial number. Click "Next". Click on confirmation box. Click "Next". Click "submit order".
By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time.
When prompted for your social security number, give the last four digits of your County Employee ID. Be sure to have your Clipper card ready.
How do I change my credit card information?
Online: Log in to your Commuter account at www.WageWorks.com, and then choose "Change or Cancel" then click on "Modify or Cancel Order".
Click "next", select "credit card" choose credit card type, click "change" click confirmation box, click "submit order".
By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m.,
Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID.
Be sure to have your Clipper card ready.
Who do I contact for support, Clipper or WageWorks?
There are certain processes only WageWorks can complete and certain processes that only Clipper can complete:
Clipper
(Only Clipper can do these tasks)
Transfer funds.
Identify why your funds were rejected.
Identify where your funds are in the credit process.
WageWorks
(Only WageWorks can complete these tasks)
Fund your Clipper Card directly.
Update your pending WageWorks election with a new card number. This must be completed by the 10th of the month cutoff date.
Issue a credit to your WageWorks account, once it's been received from Clipper
Clipper Program Rules
The following program rules are set by the Clipper program and WageWorks has no ability to change or omit them.
The $300 Clipper Card balance limit
The charge for Cliiper Card Transfers and Replacements
The requirement to have $1.25 in E-cash in order to load Caltrain products.