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Commute Alternatives Program FAQs
 
       
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WageWorks FAQs
 
 

How do I sign up for the transit subsidy?
You'll need to set up an account with our transit provider, WageWorks.

If you need to order a monthly transit pass that comes to more than $75, you will need to contact Christine Garcia at christine.garcia@wageworks.com and ask her to put you into an account that allows you to pay the portion of your monthly transit passes that exceeds $75 with a credit or debit card. Once you hear back from Christine, you can complete your WageWorks enrollment. Do NOT proceed with next step, until Christine has responded to your account request.

If you are ordering a monthly transit pass that comes to $75 or under, you can proceed with the next step: Enroll with WageWorks, either by phone or online. Make sure you have the following information ready:
  1. The last four digits of your County Employee ID
  2. Your Clipper Card serial number
Online: Sign up for an online account by going to www.WageWorks.com and clicking "Register with WageWorks now". Follow the five easy steps to register. Upon completion of your WageWorks account set up, you will be able to log into your own account and place your order. Click here for more information on how to do this.

By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID. Be sure to have your Clipper card ready.

Note: You must add, change or cancel your order no later than 8:59 p.m. PST, on the 10th of the month, to be effective for the following benefit month. (E.g., add/change/cancel an order by September 10th, to take effect in October).

I tried to sign up with WageWorks, but an error message said, "No Match!" Why doesn't my information match in their system?
If you are a new employee, the information from the County payroll system may not yet be in the WageWorks system. It can take a few weeks from the date you started for payroll to send this information to WageWorks.

You must be a regular or extra-help employee to qualify. Contractors and most interns do not qualify. Please contact the Commute Alternatives Program at commute@smcgov.org and ask them to check your employee status.

I tried to place an order for a two-zone monthly Caltrain pass through WageWorks, but it won't let me?
The cost of your pass is over our $75 subsidy. Please contact our WageWork Account Manager, Christine Garcia, and request that she put you into an account that will allow you to use a credit or debit card for any amount over $75. Once you hear back from Christine, you can place your order: christine.garcia@wageworks.com.

How do I make changes to my current transit subsidy order?
Online: Log in to your Commuter account at www.WageWorks.com, and then choose "Change or Cancel". Then, choose "Modify or Cancel Order". Then, choose "Cancel This Order". Then, click OK. Your order will be permanently canceled until you decide to place it again.

If you would like to place a new order, choose "Place Commuter Order" and start over. Be sure to hit "Submit Order" when finished.

By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID. Be sure to have your Clipper card ready.

Note: You must add, change or cancel your order no later than 8:59p.m. PST, on the 10th of the month, to be effective for the following benefit month. (E.g. add/change/cancel an order by September 10, to take effect in October).

How do I cancel my transit subsidy order?
Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID. Be sure to have your Clipper card ready.

Online: Log in to your Commuter account at www.WageWorks.com, choose "Change or Cancel" then choose "Modify or Cancel Order". Next, choose "Cancel This Order" and click "OK". To place new order, click "Place Commuter Order" and start over with a new order.

By Phone:Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID instead. Be sure to have your Clipper card ready.

Note: You must add, change or cancel your order no later than 8:59p.m. PST, on the 10th of the month, to be effective for the following benefit month. (E.g. add/change/cancel an order by September 10, to take effect in October).

How do I change my Clipper Card serial number?
Online: Log in to your Commuter account at www.WageWorks.com. Choose "Change or Cancel". Then choose "Modify or Cancel Order". Enter your new Clipper card serial number. Click "Next". Click on confirmation box. Click "Next". Click "submit order".

By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID. Be sure to have your Clipper card ready.

How do I change my credit card information?
Online: Log in to your Commuter account at www.WageWorks.com, and then choose "Change or Cancel" then click on "Modify or Cancel Order". Click "next", select "credit card" choose credit card type, click "change" click confirmation box, click "submit order".

By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID. Be sure to have your Clipper card ready.

Who do I contact for support, Clipper or WageWorks?
There are certain processes only WageWorks can complete and certain processes that only Clipper can complete:

Clipper
(Only Clipper can do these tasks)

Transfer funds.
Identify why your funds rejected.
Identify where your funds are in the credit process.

WageWorks
(Only WageWorks can complete these tasks)

Fund your Clipper Card directly.
Update your pending WageWorks election with a new card number. This must be completed by the 10th of the month cutoff date.
Issue a credit to your WageWorks account, once it's been received from Clipper

Clipper Program Rules
The following program rules are set by the Clipper program and WageWorks has no ability to change or omit them.

The $300 Clipper Card balance limit
The charge for Transfers and Replacements
The requirement to have $1.25 in e-cash in order to load Caltrain products.

 
 
Clipper Card FAQs
 
 

What is Clipper Card?
Clipper is an all-in-one transit card that keeps track of any passes, ride books and cash value (up to $300 E-Cash). Clipper card is used to obtain and hold transit passes obtained through WageWorks.

           

What else can I do with Clipper Card?
You can add value to your Clipper card in the form of E-Cash, which can be used to ride any participating transit system, Clipper-equipped vehicles and/or stations.

Where can I get one?
1. In person pickup (immediately):


2. Delivered to your home (takes 5 - 7 business days):

What if I'm having issues with my Clipper Card?

  • By Phone: If you have a question or a problem with your card, Clipper Customer Service representatives are available by phone to help you Monday through Friday, 6 a.m. to 8 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m. Clipper's automated phone service is available 24 hours a day: Call Clipper Customer Service at 877.878.8883
  • Online: www.clippercard.com/ClipperWeb/damagedCard.do

Why are the funds not showing up on my Clipper card?
The funds sent from WageWorks do not show up on your card until after you have tagged your card to the card reader on the station or platform, front of the bus, sensor disk on the top of or the side of the fare gate.

If the funds are still not showing up after you have tagged, then you need to contact Clipper to ensure the funds were loaded on to your card.

What happens if I don't touch my Clipper card to pick up my transit benefit value?
Clipper will save your order for 180 days, so if you touch your card at any time during that period, your card will pick up whatever value you have ordered. If for some reason you do not touch your card during that period or fail to pick up your pass during the valid period, your funds come back to the county are you are not eligible for a refund.

Things to keep in mind while using Clipper Card
Here are a few pointers to keep in mind.

How do I use Clipper Card on Caltrain?

How do I use Clipper Card on BART?

How do I use Clipper Card on SamTrans?

How do I use Clipper Card on Muni?

How do I use Clipper Card on AC Transit?

Clipper card lost or stolen? Now, what do I do?

Step 1 - If your card is registered with the Clipper Customer Service Center, you should report your card lost or stolen by:

  • Calling Clipper Customer Service at 877.878.8883
  • Logging in to your "My Clipper" account and clicking on "Report lost or stolen card"

Your card will be blocked from further use at the end of the business day.

Step 2 - You need to obtain a new Clipper card.

  • Immediately: at most Walgreens locations, or at other retail locations:
    www.clippercard.com/ClipperWeb/goSearch.do
    *Adult Clipper cards cost $3
  • 5 - 7 business days: Calling Clipper Customer Service at 877.878.8883

*Please note, the CAP office cannot provide replacement Clipper cards.

Step 3 - Contact WageWorks and update any existing orders with your new Clipper card serial number, to ensure your load goes to the correct card.

  • Online: Log in to your Commuter account at www.WageWorks.com, and then choose "Change or Cancel" then click on "Modify or Cancel Order." Enter your new Clipper card serial number, Click next, click on confirmation box, click "next", Click "submit order"".
  • By Phone: Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID. Also, be sure to have your Clipper card ready.

Why aren't my transit funds loading onto my Clipper card?
Load Rejections: There are a few reasons why a direct load order may not load to your account.

  • If you ordering Caltrain, you must have a minimum of $1.25 in Clipper E-cash on your card in order for the transit pass to load each month.
  • Invalid card number. If you provide an incorrect serial number your order will reject when WageWorks attempt to load it. It's very important that you provide the correct serial number.
  • Another reason why your load may be rejected is due to ordering an invalid product. For example if you have a regular Clipper Card and are attempting to order a Senior pass product.

Processed Orders That Are Rejected Later: There is another type of order rejection that can affect your order. If your card has a large balance, and your next order will take it over the $300 limit, Clipper will be unable to load the funds to your card. They give you until the 20th of the ridership month to spend down your balance. If you haven't reduced the balance by that time they will not be able to load your funds.

Who do I contact for support, Clipper or WageWorks?
There are certain processes only WageWorks can complete and certain processes that only Clipper can complete:

Clipper
(Only Clipper can do these tasks)

Transfer funds.
Identify why your funds rejected.
Identify where your funds are in the credit process.

WageWorks
(Only WageWorks can complete these tasks)

Fund your Clipper Card directly.
Update your pending WageWorks election with a new card number. This must be completed by the 10th of the month cutoff date.
Issue a credit to your WageWorks account, once it's been received from Clipper

Clipper Program Rules
The following program rules are set by the Clipper program and WageWorks has no ability to change or omit them.

The $300 Clipper Card balance limit
The charge for Transfers and Replacements
The requirement to have $1.25 in e-cash in order to load Caltrain products.

Additional questions not on this list?

Call WageWorks Customer Service at 1-877-WageWorks (877-924-3967)
Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. When prompted for your social security number, give the last four digits of your County Employee ID. Also, be sure to have your Clipper card ready.

If you are not able to get your question answered through WageWorks customer service, please contact Christine Garcia, WageWorks Account Manager, at christine.garcia@wageworks.com

Call Clipper Customer Service at 877.878.8883
If you have a question or a problem with your card, Clipper Customer Service representatives are available by phone to help you Monday through Friday, 6 a.m. to 8 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m. Clipper's automated phone service is available 24 hours a day. (Closed New Year's Day, Thanksgiving and Christmas.) Some of the services you can conduct by phone include:

  • Order a new adult card
  • Register a card or update your contact information
  • Request a replacement card
  • Request a refund
  • Check card balance
  • Get information about your pending orders
  • Access and listen to your recent transaction history
  • Add value

Online at www.clippercard.com/ClipperWeb/faq.do

Contact the San Mateo County Commute Alternatives Program at commute@smcgov.org, if you have specific questions about the county transit subsidy.

 
 
Bike/Walk FAQs
 
 

I've been signing up for the bike subsidy for months now, but I have not yet received the $20 stipend the Program offers?
You will see the $20 stipend in a future paycheck. There is a payment calendar link on the ordering system that will tell you when you can expect payment.

I tried to apply for the walk subsidy on May 16th for having walked to work during the month of April. The system won't allow me to place my request. What am I doing wrong?
You missed the deadline to place your request. You have between the 1st and the 15th of the current month to place your request for having biked or walked during the previous month. Once the deadline is over, you can no longer place your request. We have strict deadlines in order to ensure your stipend is in your paycheck on the payment date we have indicated it would be on.

I've tried to login to place my bike/walk subsidy, but seem to have forgotten my password. When I go to the "forgot your username or password?" link, it is asking me the answer to my security question, that I can't remember the answer to.
Please contact the CAP Program at commute@smcgov.org They can look this information up and get back to you with it, so you can reset your password.

I only biked 6 days this month. Do I still qualify for the $20/month stipend?
No, you need bike or walk a minimum of 8 days per month. Of course, if you choose to do more, that would be terrific!

I use to receive email reminders from your office. Then I got out of the program and no longer receive them.
Our courtesy reminder system begins to notify you the following month after you have signed up for the program. If you go a couple of months or longer without requesting the stipend, then it bumps you out until you get back in again to request the stipend.
 
 
Carpool FAQs
 
 

What can carpooling do for me?
Carpooling will save you money on gas and parking by splitting driving costs among two or more people, allowing you to receive discount bridge tolls and avoid traffic by using carpool lanes (HOV/Diamond/Express Lanes). It's a great opportunity to meet people while saving the environment and your sanity.

If you carpool at least 8 days per month with another person at least half way from home to work, you are eligible to receive the $20/month carpool subsidy offered by the County Commute Alternatives Program.

What are my carpooling options?
Carpooling is easy. You can share the ride with co-workers or people you live with. Carpool to work from home; or a transit location, day care, school or a Park & Ride lot. Depending on your schedule, you can carpool once a week or every day, and share the ride round-trip or one-way.

How many people are in a carpool?
Generally, a carpool consists of two or more people, including the driver. You'll want to check requirements and hours of carpool lanes and bridges that are along your route - some require three people to be considered a carpool.

How much will I save? / How do we divide the costs?
Carpooling can save you money by dividing the driving expenses between members of the carpool. You can split the costs evenly between people in the carpool or you can split expenses by how often you rotate driving duties. If everyone drives equally, no money needs to change hands. If you are strictly a passenger, you can pitch in your share for gas and other expenses.

Before you start or join a carpool, it is very important to agree on the amounts, schedule, and responsibilities of each participant. Discuss expenses and responsibilities with all carpool participants. See our Carpool Tips page for ideas on what to discuss with your new carpool partner.

How do I find people to carpool with?
By logging on to the 511 Regional Rideshare Program's 511 RideMatch Service or call 511 and say "Rideshare" to request a matchlist.
Hopefully, you'll be able to find other commuters who live and work near you and who have similar work schedules. You also have the option to try and find county employees only or try and match with anyone throughout the Bay Area. The service is free and provides a list of potential carpool partners instantly. Once you register, you can access your account anytime, make changes to your commute information and access new matchlists.

Do I have to carpool every day?
No. You can carpool anywhere from one day a week to every day - as often as your schedule permits.

Who does the driving?
In many carpools, a simple rule applies - each person takes turns driving his/her own car. Some carpools have one person who drives every day while other passengers contribute to the driver's costs. Driver rotation, expenses and schedules should be discussed and agreed on before you start or join the carpool.

What if I don't have a car?
No problem. You can join a carpool that doesn't need a driver and pay your share of the gas and parking expenses. When you use the 511 Regional Rideshare Program's 511 RideMatch Service you can specify your preference to join a carpool as a passenger only.

What happens if I'm sick or oversleep?
You should call the driver or someone in your carpool immediately.

What if I have a doctor's appointment or errands to run before or after work?
If possible, schedule your appointments on the days you don't carpool or at least on a day that you're not responsible for driving. If the appointment is on a carpooling day, be sure to let fellow carpoolers know ahead of time and make appropriate arrangements.

What if I have to drive my child to day care or school?
Make the day care center/school your carpool meeting place, or arrange to carpool with other parents at the school. If there's a Park & Ride lot near the school, you can also arrange to meet there.

What if I have to work late or have an emergency?
On the days you drive, you'll have your car to get home, but be sure to let fellow passengers know about your situation as soon as possible, so they can make alternate arrangements. Use the Emergency Ride Home voucher the County sent you when you signed up with the program. This voucher program ensures that if you need to get home for an emergency on a day that you use a commute alternative such as carpooling, you can take a cab or use a rental car at no cost to you.

What if I want to join a different carpool?
Whether your commute needs have changed due to a new job or different work hours or you just want to switch carpools, you can easily make changes to your carpool arrangement using the 511 Regional Rideshare Program's 511 RideMatch Service. Simply log into your account to access a new matchlist of potential carpool partners or call 511 and say Rideshare to speak to a commuter services representative.

How do I avoid carpooling with unsafe drivers and/or people who make me uncomfortable?
After you receive your matchlist, e-mail and/or call your possible carpool partners to begin the process of getting to know them. Try meeting in a public place before starting to carpool, and discuss driving safety. If needed, request contact information for personal references, and make sure to exchange emergency contact and any necessary medical information prior to starting the carpool. Don't travel with someone you don't trust. There are plenty of other possible matches available for you.

I've signed up for the Rideshare carpool matching system, but there is no one that is suitable for me to carpool with. Any ideas?
We suggest you ask your department if you can put up a notice on your company bulletin board letting your co-workers know you are looking for someone to carpool with. You can also put a notice on the outside of your cubicle, so people who walk by can inquire within. Some departments allow employees to send out a departmental wide email with this request. It is up to each individual department, however, so be sure to get permission before doing this.

I've been signing up for the carpool subsidy for months now, but I have not yet received the $20 stipend the Program offers?
You will see the $20 stipend in a future paycheck. There is a payment calendar link on the ordering system that will tell you when you can expect payment.

I tried to apply for the carpool subsidy on May 16th for having carpooled to work during the month of April. The system won't allow me to place my request. What am I doing wrong?
You missed the deadline to place your request. You have between the 1st and the 15th of the current month to place your request for having carpooled during the previous month. Once the deadline is over, you can no longer place your request. We have strict deadlines in order to ensure your stipend is in your paycheck on the payment date we have indicated it would be on.

I've tried to login to place my carpool subsidy, but seem to have forgotten my password. When I go to the "forgot your username or password?" link, it is asking me the answer to my security question, that I can't remember the answer to.
Please contact the CAP Program at commute@smcgov.org. They can look this information up and get back to you with it, so you can reset your password.

I only carpooled 6 days this month. Do I still qualify for the $20/month stipend?
No, you need carpool a minimum of 8 days per month. Of course, if you choose to do more, that would be terrific!

I applied for the subsidy 3 months ago, but I have not received anything?
You must apply each month that you carpool. The stipend is not automatic. You will receive your stipend in a future paycheck. The payment calendar link is on the website when you place your order each month.

I use to receive email reminders from your office. Then I got out of the program and no longer receive them.
Our courtesy reminder system begins to notify you the following month after you have signed up for the program. If you go a couple of months or longer without requesting the stipend, then it bumps you out until you get back in again to request the stipend.

Can I receive the subsidy if I carpool with my child?
You can carpool with anyone, just as long as it is at least half way from home to work. If you happen to carpool with another county employee, then each of you qualify for the carpool subsidy.

 
 
Vanpool FAQs
 
 

What's a vanpool?
A vanpool is a group of seven to 15 people who commute to and from work together in a van.

Who owns the van?
Most vans are owned or leased by individual commuters; some are operated by employers. If you do not own a van, the 511 Rideshare will refer you to several leasing companies. Vans leased through 511 referred vendors are provided with a complete service package, including vehicle registration, insurance and maintenance.

Who drives?
A commuter who has committed to taking six to 14 other people to and from work each day. The driver may drive every day or share the driving with back-up drivers. In some vans, everyone drives.

Special driver's license required?
No, drivers and back-up drivers of vanpools need only a regular class C automobile driver's license.

Driver's responsibilities?
Drivers are responsible for picking up and delivering passengers, arranging for van maintenance, fueling the van and collecting fares if there isn't a designated fare coordinator.

What if a passenger is late, sick or on vacation?
If you are late or sick for your vanpool, call the driver (or a passenger). When on vacation, make arrangements with the driver and coordinator in advance. Standard fare usually reserves your seat for the entire month. Some vanpools have waiting lists of occasional riders who could sublet your seat.

Personal use of a leased van?
Depending on the program, limited personal mileage may be allowed, and the driver and back-up drivers may use the van for personal purposes.

What's the time commitment?
In most cases, the driver(s) and riders make a month-to-month commitment. You may leave the vanpool by giving the driver/coordinator the requested amount of notice at any time (usually 30 days).

Door-to-door service?
Each vanpool sets its own route and schedule. Most vans have common meeting points to reduce travel time. 511 can assist in planning pick-up and drop-off locations.

What if the driver is sick or on vacation?
Each vanpool has back-up drivers. They are passengers who occasionally drive the van in exchange for a reduced fare and other benefits.

Who recruits new passengers?
511 Rideshare vanpool consultants will help you keep seats filled through our free 511 RideMatch Service, employer contacts and recruitment materials. It benefits everyone to recruit new passengers, which keep seats occupied and vanpool fares low.

Is eating or smoking permitted?
Vanpool participants collaborate on rules. In addition to eating and smoking, other policies may include wait time, perfumes/colognes and radio stations.

What about working late or an emergency?
The county will send you an Emergency Ride Home voucher when you sign up with the Program.

How do I get started?
Register online with the 511 RideMatch Service or call 511 and say Rideshare to request a matchlist. If you are interested in joining a vanpool as a passenger, look over the list of vanpools that share your commute and contact the van's driver or coordinator to find the best arrangement. If you would like to start a vanpool, indicate your preference in the appropriate field online or contact a 511 vanpool consultant. We're available Monday-Friday, 8 a.m. - 6 p.m. to help you. There are many vanpool incentives available, so get started today!

Does the County help me with some of my vanpool fare?
Yes, the county will pay $75 toward your vanpool fare each month if you are in a VPSI or Enterprise Rideshare van. You would sign up with our transit and vanpool vendor, WageWorks and request a vanpool voucher through them.
 
 
Public Transit FAQs
 
 

Can anyone who works at the County receive the public transit subsidy?
No, you must be a permanent or extra-help county in order to be eligible for the CAP subsidy. Contractors, some interns (paid and unpaid) and volunteers are not eligible for this subsidy. If you are unsure about whether or not you qualify, please send us an email: commute@smcgov.org. Include your name and employee ID and we will check and see whether or not you qualify for our program.

I bike to the train station. Can I receive both the bike and the transit subsidy?
No, you can only apply for one subsidy at a time.

I just got hired and would like to start taking public transit right away, but I missed the WageWorks deadline of the 10th of the month. Can I obtain my transit pass and receive a reimbursement for part of my transit fare?
Please email our office at commute@smcgov.org with your request. If approved, we will ask you to:
  1. Important: Put your name and pony mail address on your transit fare receipt, so we will know who is requesting reimbursement. Be sure to keep a copy for yourself.
  2. Put your receipt in an envelope and send it through the County pony mail system to:
        Kirsten Pringle
        Commute Alternatives Program
        Pony CMO-105
  3. Registered Clipper card users have the option to download a copy of their Clipper Card statement directly from www.clippercard.com or by calling their customer service representative at (877) 878-8883. You can send the pdf file, along with your request for reimbursement to us at commute@smcgov.org

Once your receipt is received in our office, we will request reimbursement for up to $75 of your out of pocket transit fare for the month you were not able to get into the WageWorks ordering system. It can take 7 - 10 business days to process once it is received by the Controller's office. They will send a reimbursement check to you at the pony mail address you put on the receipt.

Can I obtain the transit subsidy for my husband who takes Bart every day to work?
No, the CAP subsidies are for home to work useage only and must be used by the employee. Family, friends or other non County employees do not qualify for this subsidy.

I lost my Clipper card. Can you help me?
I'm sorry, but our office cannot send you a replacement card or notify Clipper or WageWorks about this issue. Employees are responsible to replace their Clipper card if it becomes lost or stolen. A replacement card can be obtained at:
  • All Walgreens stores.
  • The following retail locations.
By mail through Clipper or by calling the Clipper Customer Service: 877.878.8883. Employees must register their new Clipper Card with the Clipper Customer Service (877.878.8883). If there are any unused funds associated with the lost or stolen card, employees must request those funds be transferred to a new replacement card.

Since Clipper and WageWorks are two separate agencies, employees are responsible to notify the WageWorks Customer Service Center (877.924.3967) immediately after they have obtained a new Clipper card, in order to link their Wage Works account to their new replacement card.

What do I do about losing my transit subsidy during the period while I am trying to replace my lost card?
If you are in a situation where you have lost your transit subsidy during the period you were in the process of obtaining a new Clipper card and registering your new card with WageWorks, please email our office at commute@smcgov.org with your request for reimbursement for your (up to $75) out of pocket transit fare for the period of time you were not able to get back into the WageWorks ordering system. If approved, we will ask you to:
  1. Important: Put your name and pony mail address on your transit fare receipt, so we will know who is requesting reimbursement. Be sure to keep a copy for yourself.
  2. Put your receipt in an envelope and send it through the County pony mail system to:
        Kirsten Pringle
        Commute Alternatives Program
        PONY CMO-105
  3. Registered Clipper card users have the option to download a copy of their Clipper Card statement directly from www.clippercard.com or by calling their customer service representative at (877) 878-8883. You can send the pdf file, along with your request for reimbursement to us at commute@smcgov.org

Once your receipt is received in our office, we will request reimbursement for up to $75 of your out of pocket transit fare for the month you were not able to get into the WageWorks ordering system. It can take 7 - 10 business days to process once it is received by the Controller's office. They will send a reimbursement check to you at the pony mail address you put on the receipt.