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Clipper Card Information
 
 
What is Clipper Card?
Clipper is an all-in-one transit card that keeps track of any passes, ride books and cash value (up to $300 E-Cash). Clipper card is used to obtain and hold transit passes obtained through WageWorks.

What else can I do with Clipper Card?
You can add value to your Clipper card in the form of E-Cash, which can be used to ride any participating transit system, Clipper-equipped vehicles and/or stations.

Where can I get one?
  1. In person pickup (immediately):
  2. Delivered to your home (takes 5-7 business days):

What if I'm having issues with my Clipper Card?
If you're having trouble with your Clipper card, contact Clipper customer support.

Things to keep in mind while using Clipper Card
Using Clipper is easy and painless. Here are a few pointers to keep in mind.

How do I use Clipper Card on Caltrain?
Using Clipper on your Caltrain commute is just as easy. Here's how Clipper works on Caltrain.
 
Who to contact for support? Clipper or WageWorks?
There are certain processes WageWorks can complete and certain processes that only Clipper can complete.

Clipper processes (Only Clipper can do these tasks)
  • Transfer funds.
  • Identify why your funds rejected.
  • Identify where your funds are in the credit process.

WageWorks processes (WageWorks can complete these tasks)
  • Fund your Clipper Card directly.
  • Update your pending WageWorks election with a new card number. This must be completed by the 10th of the month cutoff date.
  • Issue a credit to your WageWorks account, once it's been received from Clipper.

Clipper Program Rules
The following program rules are set by the Clipper program and WageWorks has no ability to change or omit them.
  • The $300 Clipper Card balance limit.
  • The charge for Transfers and Replacements.
  • The requirement to have $1.25 in e-cash in order to load Caltrain products.
 
Load Rejections
There are a few reasons why a direct load order may not load to your account.
  • If you ordering Caltrain, you must have a minimum of $1.25 in Clipper E-cash on your card in order for the transit pass to load each month.
  • Invalid card number. If you provide an incorrect serial number your order will reject when WageWorks attempt to load it. It's very important that you provide the correct serial number.
  • Another reason why your load may be rejected is due to ordering an invalid product. For example if you have a regular Clipper Card and are attempting to order a Senior pass product.

Processed Orders That Are Rejected Later
There is another type of order rejection that can affect your order. If your card has a large balance, and your next order will take it over the $300 limit, Clipper will be unable to load the funds to your card. They give you until the 20th of the ridership month to spend down your balance. If you haven't reduced the balance by that time they will not be able to load your funds.